1. Introduction

Renoverend respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request a quotation, or use our construction and renovation services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide to Us

• Full name
• Email address
• Telephone number
• Property address
• Billing address
• Project details and requirements
• Communications and correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Cookies and similar tracking technologies

Business Information

If you represent a company, we may collect:

• Company name
• Contact information
• VAT or tax information (where applicable)
• Project-related business information

3. How We Use Your Information

We use personal information for the following purposes:

• Providing quotations and estimates
• Delivering construction and renovation services
• Communicating regarding projects and appointments
• Managing contracts and invoices
• Responding to inquiries and customer support requests
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security
• Sending service-related updates

Where permitted by law, we may also send marketing communications regarding our services.

4. Legal Basis for Processing (GDPR)

For individuals located within the European Economic Area (EEA), we process personal data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent
• Protection of vital interests

5. Sharing of Information

We do not sell personal information.

We may share information with:

• Employees and authorized contractors
• Subcontractors involved in your project
• Professional advisors (accountants, legal advisors)
• Payment processors
• IT and website service providers
• Government authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on applicable legal and tax requirements.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Ensure proper website functionality
• Analyze website traffic
• Improve user experience
• Measure marketing effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Marketing Communications and Opt-Out Instructions

If you no longer wish to receive marketing emails, newsletters, promotional messages, or other marketing communications from Renoverend, you may opt out at any time using one of the following methods:

Email Communications

• Click the “Unsubscribe” link included in any marketing email.
• Send an email request to our privacy contact stating “Unsubscribe” in the subject line.

Telephone Marketing

• Inform our representative during any call that you do not wish to receive future marketing communications.
• Contact us directly and request removal from our marketing lists.

General Opt-Out Request

You may submit a written request asking us to stop using your personal information for direct marketing purposes. We will process your request within the timeframe required by applicable law.

Please note that even if you opt out of marketing communications, we may still contact you regarding:

• Active projects
• Quotes and estimates
• Contracts
• Billing matters
• Legal or regulatory requirements
• Service-related communications

9. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Data Transfers

Where necessary, your information may be transferred to and processed in countries outside your country of residence. We will take appropriate measures to ensure such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights or opt out of marketing communications, please contact:

Renoverend
Email: [email protected]